Position Overview

The Service MAC Technician supports Vision Technologies’ Service organization by installing, moving, adding, removing, and modifying low-voltage cabling, devices, and associated hardware across multiple technology disciplines.

The role is intended to provide a flexible, cross-technology field resource capable of completing smaller installation activities and supporting Service MAC projects involving AV, Security, DAS, Wi-Fi, network infrastructure, and other low-voltage systems.

Service MAC Technicians are classified as Technical I, Technical II, or Technical III based on demonstrated experience, technical capability, independence, and ability to support increasingly complex work.

This role also provides a development path for technicians interested in progressing into an Assistant Service Manager position.

Role Scope

The Service MAC Technician primarily supports small installation and modification activities within the Service organization, rather than traditional large-scale project installations.

Typical work includes:

·      Moves, adds, and changes to existing systems

·      Installation and removal of low-voltage cabling

·      Installation, relocation, and removal of devices and hardware

·      Small system additions and modifications

·      Equipment replacement and refresh activities

·      Field support for Service MAC projects

·      Site surveys and field verification

·      Documentation of installed conditions and completed work

·      Support across AV, Security, DAS, Wi-Fi, and related low-voltage technologies

Service MAC Technicians are expected to work across technologies rather than specialize exclusively within a single discipline.

Key Responsibilities

·      Perform installation, relocation, addition, and removal of low-voltage cabling, devices, and equipment.

·      Complete assigned Service MAC work safely, professionally, and in accordance with Vision Technologies standards.

·      Read and follow drawings, scopes of work, device schedules, cable schedules, and installation instructions appropriate to the assigned level.

·      Install and terminate common low-voltage cabling and associated infrastructure.

·      Mount and install devices, equipment, racks, displays, cameras, wireless devices, antennas, and other hardware as required by the scope of work and technician competency.

·      Support small installations, equipment refreshes, system expansions, and customer-requested modifications.

·      Identify field conditions that may affect scope, schedule, materials, or successful completion.

·      Accurately document labor, materials, completed work, site conditions, and outstanding items.

·      Maintain appropriate communication with the Service MAC Manager, Service Delivery team, customers, and other field resources.

·      Maintain jobsite cleanliness and comply with applicable safety requirements.

·      Protect customer property and maintain professional standards while working in occupied customer environments.

·      Use Vision Technologies systems and tools for work assignments, documentation, time entry, and project/service updates.

·      Escalate technical, scope, scheduling, or customer concerns when appropriate.

·      Support other Service technicians and technology teams when field assistance is required.

Core Competencies

Technical

·      Working knowledge of low-voltage installation practices.

·      Ability to install, route, terminate, label, and test cabling appropriate to assigned work.

·      Ability to safely use common hand tools, power tools, ladders, and installation equipment.

·      Ability to understand basic drawings, floor plans, device locations, and installation documentation.

·      Basic understanding of AV, Security, DAS, Wi-Fi, networking, and low-voltage infrastructure.

·      Basic IT literacy, including the ability to use computers, mobile devices, email, Microsoft applications, web-based applications, and field service systems.

·      Basic understanding of IP-connected devices and network terminology.

·      Ability to document work accurately using electronic service and project management systems.

·      Ability to identify when field conditions differ from the documented scope and escalate appropriately.

Professional

·      Strong customer-service mindset.

·      Clear verbal and written communication.

·      Ability to work independently and as part of a field team.

·      Dependable attendance and schedule management.

·      Strong attention to workmanship and detail.

·      Ability to work across multiple technology disciplines.

·      Willingness to learn new technologies and installation methods.

·      Ability to organize materials, tools, documentation, and assigned work.

·      Professional conduct while working in customer environments.

·      Commitment to safety, quality, accountability, and continuous improvement.

Technical Requirements

Technical I (Entry Level)

Experience

·      Entry-level to developing experience in low-voltage installation, structured cabling, telecommunications, electrical, construction, or a related technical field.

·      Previous field installation experience preferred but not required where appropriate technical aptitude can be demonstrated.

Technical Skills

Technical I is primarily responsible for installation, moves, adds, changes, and removals under the established scope and direction.

Expected capabilities include:

·      Install and remove low-voltage cabling.

·      Install cable supports and basic pathway components.

·      Pull, dress, label, and terminate common low-voltage cable.

·      Install, relocate, replace, and remove devices and hardware.

·      Perform basic device mounting and equipment installation.

·      Follow provided drawings, device locations, and installation instructions.

·      Use basic cable testing equipment.

·      Maintain accurate documentation of completed work.

·      Identify installation issues and escalate them to the appropriate Technical II, Technical III, or Service MAC Manager.

·      Demonstrate basic computer and IT literacy.

·      Work effectively under the direction of a senior technician or manager.

Technical I is expected to execute defined work correctly and consistently but is not responsible for independently determining project scope or estimating new work.

Preferred Certifications

·      OSHA 10

·      Manufacturer or industry introductory certifications applicable to supported technologies

·      Basic structured cabling or low-voltage training

Technical II (Experienced Technician)

Experience

• Demonstrated field experience completing low-voltage installation and Service MAC activities.
• Ability to independently complete routine moves, adds, changes, installations, and removals.
• Experience supporting small installation projects involving multiple devices or technology components.

Technical Skills

Technical II includes all Technical I capabilities with increased independence and responsibility for supporting small field installations.

Expected capabilities include:

• Independently complete standard Service MAC assignments.
• Assist with execution of small installation projects.
• Interpret drawings, scopes of work, cable schedules, and device requirements.
• Coordinate field activities with other technicians.
• Identify material or installation requirements during field execution.
• Support troubleshooting and resolution of installation-related issues.
• Perform testing and validation of installed cabling and devices within technician competency.
• Assist Technical I technicians with installation methods and field practices.
• Recognize potential scope changes and communicate them before performing work outside the approved scope.
• Provide accurate field information to support project closeout and billing.
• Communicate professionally with customer representatives regarding field activities.
• Support multiple technology disciplines during small installations.

Technical II technicians should be capable of operating independently on routine assignments while supporting the Service MAC Manager or Technical III technician on more complex installations.

Preferred Certifications

• OSHA 10 or OSHA 30
• Relevant manufacturer certifications
• Industry-recognized low-voltage or structured cabling certifications
• Technology-specific foundational certifications applicable to AV, Security, DAS, Wi-Fi, or networking

Technical III (Senior Technical SME)

Experience

• Advanced field experience in low-voltage installation and small project execution.
• Demonstrated ability to independently assess field conditions and determine installation requirements.
• Experience supporting or leading small installation projects across one or more technology disciplines.
• Experience performing site surveys, developing material requirements, and supporting project estimates.

Technical Skills

Technical III includes all Technical I and Technical II capabilities and expands the role into site assessment, planning, pricing support, and small-project estimating.

Expected capabilities include:

• Independently perform Service MAC site surveys.
• Assess existing field conditions and determine installation requirements.
• Identify labor, materials, equipment, access requirements, and potential project risks.
• Develop accurate field notes, measurements, photographs, device counts, cable requirements, and other information required for estimating.
• Develop or support pricing and estimates for small Service MAC projects.
• Define basic scopes of work based on customer requirements and site conditions.
• Identify assumptions, exclusions, and potential change conditions.
• Support planning and execution of small installation projects.
• Provide field leadership to Technical I and Technical II technicians when required.
• Coordinate field execution with the Service MAC Manager and other Service resources.
• Validate completed work against the agreed scope.
• Identify opportunities for additional Service MAC work while maintaining appropriate customer and pricing governance.
• Serve as a senior field resource for cross-technology Service MAC activities.
• Mentor developing technicians in installation standards, documentation, customer interaction, and field practices.

Technical III technicians are expected to combine strong field capability with an understanding of scope, labor, materials, cost, customer requirements, and project execution.

Preferred Certifications

• OSHA 30
• Relevant manufacturer certifications
• Industry-recognized low-voltage, structured cabling, AV, Security, DAS, Wi-Fi, or networking certifications
• Estimating, project coordination, or supervisory training preferred

Career Progression

The Service MAC Technician structure is designed to provide clear progression based on demonstrated capability and responsibility:

Technical I to Technical II to Technical III to Assistant Service Manager

Progression is based on demonstrated competency rather than tenure alone.

Technicians seeking advancement into an Assistant Service Manager role should demonstrate:

• Consistent quality and accountability in field execution.
• Strong understanding of Service MAC processes and workflows.
• Ability to plan and coordinate small projects.
• Accurate site surveying and estimating capability.
• Understanding of labor, material, scope, and project financial considerations.
• Strong customer communication.
• Ability to mentor and support other technicians.
• Effective coordination with Service Delivery, Sales, Engineering, and other operational teams.
• Accurate administrative and system documentation.
• Demonstrated leadership and sound field decision-making.

Technical III level is intended to provide the primary developmental bridge between senior field execution and future Service MAC leadership opportunities.